FAQs

MOST OF OUR ITEMS ARE MADE TO ORDER AND CRAFTED INDIVIDUALLY. SIMPLY PUT, WHEN YOU PLACE YOUR ORDER PRODUCTION THEN BEGINS. RARELY, DEPENDING ON SUPPLY AND PRODUCTION ORDERS MAY TAKE 3+ WEEKS TO ARRIVE AT YOUR DOOR. WE DO NOT SHIP ORDERS ON SATURDAYS OR SUNDAYS AND PLEASE ALLOW 1 TO 2 BUSINESS DAYS FOR ORDER PROCESSING. SHIPPING TIME BEGINS FROM THE TIME YOUR ITEM IS PRODUCED AND WILL SHIP IMMEDIATELY WHEN FINISHED. ALLOW UP TO 7 TO 14 DAYS FOR PROCESSING OF INTERNATIONAL ORDERS. IF YOUR ORDER HAS NOT ARRIVED WITHIN THE TIMEFRAME STATED IN THE GUIDELINES ABOVE, PLEASE CONTACT US AT CONTACT@THECRAFTYCLUBCO.COM AND WE WILL TRACK YOUR ORDER. 

 

ALL SALES ARE FINAL. BEING AS THOUGH SOME PRODUCTS ARE GARMET DYED AND/OR CUSTOMIZED WE CANNOT CANCEL OR REVERSE PRODUCTION. THAT SAID WE DO NOT OFFER RETURNS, REFUNDS, CREDITS, OR EXCHANGES. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED ALL INFORMATION IN YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE, INCLUDING SELECTING THE CORRECT SIZE AND COLOR OF YOUR ITEMS. IN SOME INSTANCES PER OUR DISCRETION , WE MAY OFFER A STORE GIFT CARD CREDIT TO BE USED TOWARDS A FUTURE ORDER. ALL SALE OR MARKED DOWN PRICED ITEMS ARE NON REFUNDABLE.